Optimum running condition
There are a few
important, things that a Miva Merchant user can do to make sure the store
is always running in top condition:
• Regularly delete orders on the system that are
no longer going to be used. Generally, order batches that have been
successfully processed and fulfilled can be deleted.
If you want to keep some of the customer
information for record, you can export everything except the credit card
information to a flat text file that can be downloaded and stored offline
for safekeeping.
For more information
on exporting any Miva Merchant information, please see the documentation
located at:
http://www.miva.com/docs/merchant/.
See the Miva Merchant User Guides.
• Delete Shopping Baskets each time you log into
the Miva Merchant administration.
To do this, follow these steps:
1. Log into your Miva Merchant administration.
2. Expand the "Stores" menu by clicking the blue
triangle next to it.
3. Expand your store's menu by clicking the blue
triangle next to your store's name.
4. Expand the store "Utilities" sub-menu.
5. Click the link: "Delete Shopping Baskets" and
a new screen will be displayed:
Delete: Expired or All - By choosing "Expired,"
you will only delete those shopping baskets that have been abandoned by
shoppers. By choosing "All," you will delete ALL shopping baskets,
including those that are currently in use on the store.
Recover Orders: Yes or No - By choosing "Yes,"
you will put the order numbers being occupied by the abandoned shopping
baskets. If you choose "No," the order numbers will be permanently removed
from circulation and never used.
6. Once you have selected the appropriate
options, click "Delete".
• Pack Store & Domain Data Files as often as
possible: "Packing" your database files in Miva Merchant is similar to
"Emptying Your Recycling Bin" in the Windows OS.
By deleting the shopping baskets, you really only
MARKED them for deletion. They are not actually deleted forever until you
pack your data files.
The Packing Utility for the Store can be found in
the same "Utilities" menu detailed above. See the previous bullet point
for instructions on how to access this menu. Once in the Store Utilities
menu, click the link: "Pack Data Files".
The Packing Utility for the Domain can be found
by following these steps:
1. Log into the Miva Merchant administration
interface.
2. Toward the bottom of the left navigation list,
expand the "Utilities menu".
3. In this menu, there should only be one option:
"Pack Data Files", click it.
These simple measures should keep your Miva
Merchant storefront running at an optimum level while keeping the database
files clear of old records.
How to perform routine maintenance
Perform Routine Maintenance:
Delete all shopping baskets
- Login >> Edit Store >> Utilities >> Delete
Shopping Baskets: Do NOT recover order numbers
Batch all orders
- Login >> Edit Store >> Order Processing >>
Create Batch
Export all orders to a flat file
- Login >> Edit Store >> Utilities >>Export
Data>>Export orders to a flat file
Delete all batches
- Login >> Edit Store >> Order Processing >>
Delete Batch
* Repeat until no orders/batches left
WARNING: This treats all orders the same. Please
ensure first that all orders in the batches to be deleted are fulfilled
and no longer active.
Pack Store data files
- Login >> Edit Store >> Utilities >> Pack Data
Files
Pack Domain data files
- Login >> Utilities >> Pack Data Files
Logout
Login
Unique Order error while packing
First thing we need to so is pack the database
files under the store name. In admin, we click on the arrow next to the
word stores, then next to the store name. You will see two utilities.
Click on the arrow next to the first one, and pack the database files.
Once you do that, it will either clear up the databases, or report an
error.
If it reports an error, it will reference a
unique Order_ID If you get a unique Order_ID, you will want to delete it
from order processing. You can start by deleting that unique Order number
(usually under un-batched orders, or in a batch) then pack the database
files again.
If it results in another unique Order_ID, you
will want to delete all of the batches, and un-batched orders out of
admin, and pack the database files again.
Pack Data files
"Packing"
your database files in Miva Merchant is similar to "Emptying Your
Recycling Bin" in the Windows OS. By deleting the shopping baskets, you
really only MARKED them for deletion. They are not actually deleted
forever until you pack your data files.
The Packing Utility for the Store can be found by
following these steps:
1. Log into your Miva Merchant administration.
2. Expand the "Stores" menu by clicking the blue
triangle next to it.
3. Expand your store's menu by clicking the blue
triangle next to your store's name.
4. Expand the store "Utilities" sub-menu.
5. Click the link: "Pack Data Files".
The Packing Utility for the Domain can be found
by following these steps:
1. Log into the Miva Merchant administration
interface.
2. Toward the bottom of the left navigation list,
expand the "Utilities menu".
3. In this menu, there should only be one option:
"Pack Data Files", click it.
Miva store hangs periodically
From time to time you may
notice that your Miva Merchant Shopping cart may experience performance
issues. Usually, this issue is caused by
not cleaning up your baskets and orders regularly.
This needs to be done at least once a week in
order to maintain the performance of your store. Please see instructions
below:
1. Login into your store administration area.
2. Click on the arrow next to the word Stores.
3. Click on the arrow next to your store name.
4. Click on the arrow next to Order Processing.
5. Click on Create Batch. Give it a name and
click Create.
6. Then you will need to delete this batch and
any others that you have also.
7. When you delete these batches, you will not be
able to recover the orders, so if you need something, make sure you export
the batch before deleting it.
8. To export these batches click the arrow next
to the first Utilities...the one in blue.
9. Then click the arrow next to Export Data.
10. Then click Exports Orders to flat file. Go
ahead and follow the path that is displayed to retrieve it. (After this,
you should not see any dates between Create a Batch and Un-batched Orders.
If you do, you did not delete the batches.)
11. Next, click on the
arrow next to the first Utilities.
12. Then click on Delete Shopping Baskets. Select
All and click Delete. Selecting No to Recover Order Numbers.
13. Then Pack the Data files under the first
Utilities. Then pack the data files under the other Utilities.
Note: You will need to follow these steps EXACTLY
or you may lose data from your store!
Please also note that you will need to do this
regularly (at least once a week) to maintain the performance of your
store.